Account Setup Form

Policies and Procedures 

Please read each section below; by submitting the new account setup form above, you are agreeing to our terms and conditions.

Tea Selection

All of our teas are seasonal, ensuring that we bring you the freshest possible products; therefore, selection and availability may vary, and pricing is subject to change. The pricelist serves as a guideline of our offerings. 

Order Fulfillment

Orders are processed Monday-Friday, during normal business hours (9-5). To place an order on our wholesale portal, please contact or call 860-672-4768 to set up your wholesale account. Orders placed before 12pm ET will usually be shipped the same day. Orders placed after 12pm are processed on a best-efforts basis; otherwise, they will be shipped on a following business day. 

Note, the lead time for an order will be up to two business days if placed during a weekend. Special order items not on the regular pricelist may take additional time to procure. Specially packaged teas, such as retail-size 2 oz - 4 oz packets, may take up to an additional two days to fulfill.


  • UPS Ground: Default shipping is via UPS Ground, with shipping charges added to the order total. Expedited shipping is available; contact us for pricing. All orders ship from our Boston, MA, warehouse. Delivery via UPS Ground to the NYC metro area is the following business day. 

  • Holiday Schedule: We follow UPS’ shipping schedule, please visit its website for a complete holiday schedule.

  • Backorders: A separate invoice will be issued for all backordered items. Once products become available, backorders will automatically be sent out via UPS Ground, free of shipping charge. 

Payment Terms

A valid credit card (or COD) is required for an opening order; subsequent orders are paid via credit card or pending approval, Net 15 Days. If you are approved for Net Terms and payment is not received by the due date, future tea orders will be held and terms may be revoked. Orders will not be released until the outstanding balance has been cleared.

Credit card charges are processed as Engine No. 9 Tea Company

If you are a member of a restaurant group that is in current good standing, pre-payment for the initial order may be waived and Net 15 Terms immediately shared. 

Past Due Invoices and Concurrent Charges

We reserve the right to add 2.5% interest on all overdue invoices. Subsequent or current orders will be held until the balance is cleared. A penalty of $25 will be applied for bounced checks or insufficient funds.


Returns will be accepted only for unopened bags or boxes of tea within two weeks from purchase date. The buyer is responsible for return shipping; once a return has been accepted, a credit toward future orders will be extended, minus a 10% restocking fee. Please contact us to initiate a return.